In times of crisis, communication is critical and should be driven from the top. It is best to over communicate and provide consistent communication as opposed to remaining silent and unseen. Even if COVID-19 is all over the media, it doesn’t mean that all employees have the latest information especially with all the fake news. Employees also want to know how they will keep the workplace safe and how the business is faring during these difficult times.
- Crisis communication – lessons learnt from a pandemic
- Tips for leaders – what to say, what not to say!
- What to do after the crisis